Return & Exchange

At Papillon, each piece is thoughtfully made-to-order and customized based on your selected size, print, fabric, and design preferences. Because of this personalized approach, we do not offer returns, refunds, or exchanges on orders once they are placed.

But, We want your Papillon purchase to bring you joy. We understand that sometimes things don't work out. Don't worry, our dedicated support team is here to assist you. 

Alterations
If you require any alterations, you may reach out to us within 5-7 business days of delivery. Our team will be happy to assist you.
You can contact us via WhatsApp or email for the same.

Damaged or Defective Products:
In the rare case that you receive a damaged or defective product, please notify us within 48 hours of delivery.
Kindly share clear photo or video proof of the issue via WhatsApp or email. Once verified, we will offer a suitable resolution, which may include an exchange or refund.

Sale items:
Please remember that all sale items are final and cannot be exchanged/returned.